Loan Servicing (Payments)

Learn about how we service your line

How do I get my money back if I paid by accident?

One-time payment Please contact us if you made an online payment that you didn’t mean to make. Payment reversal requests must be made no more than...

Where can I read Terms of Use?

You can view the Terms of Use @ https://www.carputty.com/legal.

How do I change my email and mobile notifications?

You can change your email and text notifications: Sign in to your account. Navigate to Account settings. If you don’t want to receive text messages...

How do I submit a CCPA privacy request?

The California Consumer Privacy Act (CCPA) allows California residents to: Opt out of marketing Request a copy of personal data we have on file...

What can I do if I’ve been impacted by COVID-19?

We understand this is a difficult time. If you experience financial hardship, please contact us and we’ll do everything we can to help you through...

How do I get a payoff statement?

To request a payoff statement email servicing@carputty.com with the following information...

How do I turn on/off automatic payments (Autopay)?

You can make automatic payments by turning on Autopay. Autopay automatically debits your payment from a selected payment method, debit card or bank...

How do I make a payment on my loan?

You can make or schedule payment online: Sign in to your account. Choose a loan you want to make a payment for. Click or tap on Make a payment...

How can I pay by check?

Checks may take up to 10 business days to process. If you want a faster way to pay you can use a bank account (ACH) or a debit card.To pay with a...

How can I add a payment method?

You can pay loans with your bank account (ACH), debit card or mail us a check.To add a new payment method: Sign in to your account. If you have an...

What happens if I make a late payment?

If you experience a financial hardship, please learn about your options.If you are going to be late on a payment or your payment failed, please...

How do I get a refund?

If your refund amount is less than your outstanding balance, it might not lower your upcoming payment. Instead, you can expect fewer scheduled...

How do I change my payment due dates?

Unfortunately, we can’t change your payment due dates or offer you more time to pay. If you are experiencing a financial hardship, contact us.

Where can I read Privacy Policy?

You can view the Privacy Policy @ https://www.carputty.com/legal#Privacy-Policy.

How do I send a document to the customer support?

To securely upload and send documents: Sign in to your account. Navigate to Account settings. Scroll to the Upload Documents section and click or...

How do I see my active and past loans?

To see your active loans: Sign in to your account. Choose a loan in the Active Loans section.To see your past loans: Sign in to your account. Click...

What can I do if my loan has been charged off?

We may charge off your loan if you stopped making payments for a few months.If your loan was charged off, it may have been sent to a debt...

What happens if I pay more than the amount that is due?

If you pay more than the amount that is due, the extra amount goes toward your loan balance. If your loan is current, an extra amount is normally...

What’s my loan ID or account number?

You can find your loan ID in most emails related to your loan. It’s also located in your online account: Sign in to your account. Choose a loan in...

What should I do if I noticed unauthorized activity on my account?

You are not responsible for any unauthorized activities. If you believe fraud occurred on your account please contact us immediately and we’ll do...

Does Carputty report my loans to credit bureaus?

We currently don’t report loans to credit bureaus.

How do I update my contact information?

To update your contact information: Sign in to your account. Navigate to Account settings. Click or tap on Edit located near the information you...

When payment reminders are sent?

We’ll send you payment reminders 3 days before each due date. If you don’t want to receive reminders on your loans in a good status, you can update...

How do I check my loan balance?

To check your loan balance: Sign in to your account. Choose a loan. Click or tap on Loan options-->Make a payment. In the Amount section see...

When are my payments due?

To see when your payments are due: Sign in to your account. Choose a loan. Click or tap on the Activity tab. You can click or tap on the “⌄” sign...

How to update my account if I filed for bankruptcy?

If you have filed a case with the bankruptcy court, we ask that you contact us with the following information: Your full name, username or email...